Customer service and technical support
The guarantee of continuous service and high-performance support is essential in our quality policy.
Thanks to a team of highly qualified engineers, RESA supports its customers at each stage of their projects, from initial advice to full technical support, software installation and training of administrators and users.
Our English/French bilingual support engineers are experts in the full range of RESA products and respond rapidly to customers' requests throughout the world, ensuring continuous operation of the airport.
An online customer service platform is also available, with a documentation download area. Each customer can therefore access all documents related to the products they use.
Our key factors
RESA develops systems based on a simple, open and scalable architecture.
RESA solutions are easy-to-use thanks to its consistent and intuitive user interfaces and therefore keep the cost of system ownership under control.
As a Microsoft partner from very early on, RESA has always aimed for open solutions. Its consistent technological choices provide high level of reliability and availability of RESA architectures, whether local or in the cloud.
Scalability is another technical foundation of RESA's portfolio, covering the requirements of regional platforms with several thousand passengers annually, and also major world hubs such as Paris, Bangkok or Montreal.